Infrastructure Services Lead

The packaging standard in the fresh supply chain Euro Pool System is the market leader in returnable packaging for the fresh supply chain in Europe. Our reusable trays and foldable crates have become the standard in the chain for fresh and packaged food. Each and every day producers, transporters, processing companies and retailers benefit from the advantages of our products. Moreover, we work continuously on the further standardisation and integration of our solutions within our clients’ logistics processes. With a network of approximately 50 service centres in twelve countries we provide optimal reliability, flexibility, sustainability and efficiency throughout the whole chain. 

Euro Pool System offers a dynamic working environment for more than 500 employees. We cherish our corporate values, by which we encourage team spirit, personal growth, respect, entrepreneurship and innovation. Euro Pool is a division of the Euro Pool Group, the largest logistics service provider of reusable standard packaging in Europe. 

We are looking for a fulltime: 

Infrastructure Services Lead
Location: Rijswijk, NL 

Purpose of the role

As the Infrastructure Services Lead you control the Infrastructure services which are needed to guarantee and innovate the daily business of EPS in Europe.

You ensure that ICT services are delivered through a combination of their own organization and an ecosystem to external suppliers. You have a pivotal role to our business departments to ensure that the services meet the business needs of our internal and external customers and suppliers in accordance with the agreed KPIs and SLAs.

Responsibilities

  • Ensuring optimal application services and service integration in an environment with multiple suppliers
  • Designing SLAs with our business partners
  • Manage complex multi-party incidents and first-line escalations
  • Report on the services that are delivered on a regular basis, development of KPI dashboards
  • Prioritize and effect as manager of your team, your activities
  • Contract and supplier management, based on adequate KPIs
  • Lead and improve the process of ICT service management
  • Manage customer satisfaction by conducting evaluations

Knowledge/skills

  • Bachelor’s degree in IT or similar
  • 5 year relevant experience in a similar role in an environment with multiple suppliers
  • Logistical background is a Pré
  • Excellent in stakeholder management (customers, suppliers, C-level)
  • Service minded
  • Experience with project management and ITIL work method
  • Ability to structure and monitor the quality of the delivered products and services
  • Knowledge of IT infrastructure, workplace management, networking and security technologies

Competences

  • Result oriented team player
  • Service minded
  • Process oriented
  • Analytical
  • Excellent verbal and written communication skills in both English and Dutch.

 

For further information about this vacancy please contact the Human Resources Department; Nalynie Biekhram human.resource@europoolsystem.com. All applications will be dealt with in the strictest confidence.