Join us on our journey to a circular economy!
Gliwice, Poland
Bojkowska 92, Gliwice, Poland 44-141 Gliwice Poland
Ready to improve and innovate our strategy to help us promote eco-friendly packaging practices in the fresh produce industry?
The role
In collaboration with other employees of the Sales Support Team, realize the correct processing of all incoming orders and all associated activities like information and complaints, aiming at the highest possible level of customer satisfaction.
A nice place to work
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A pleasant workplace
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Career development opportunities
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Circularity and sustainability
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Continuous improvement
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Diverse international environment
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Innovation and Technology
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Meaningful work
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Social responsibility
Skills & Requirements
Responsibilities:
- Comprehensive customer order management (via phone and email) – from registration to monitoring the fulfillment process.
- Cooperation with internal departments to ensure timely and accurate delivery.
- Acting as the first point of contact for customers, providing information and resolving ongoing issues.
- Execution of daily administrative tasks (e.g. stock control, payment reminders).
- Registration of incoming complaints, communication with relevant departments and follow-up.
- Reporting and informing sales managers about customer-related issues.
Requirements:
- Minimum secondary education; preferably around 1 year of experience in customer service, administration or sales support.
- Very good knowledge of MS Office (especially Excel, pivot table)
- Good verbal and written communication skills in English (min. B2)
- Excellent verbal and written communication skills in Polish
- Strong communication skills and customer-oriented approach.
- Ability to work under pressure and flexibility in problem-solving.
- Strong teamwork skills and the ability to build effective relationships across departments.
Our offer
Benefits: LuxMed, Multisport, private insurance, subsidized vacations, subsidized Christmas expenses, Pluxee card.
Work in dynamic, ambitious and rapidly growing company alongside an international team.
Fixed-term contract, hybrid work after the probationary period (2 days ho /3 days office in Gliwice)
Please send your CV in English.
About the company
Euro Pool Group (EPG) consists of two divisions: Euro Pool System (EPS) and La Palette Rouge (LPR), each with their own expertise in the field of pooling packaging solutions. Together, we are the largest logistics service provider of reusable standard packaging in Europe.
By sharing the benefits of our reusable packaging solutions with our customers and stakeholders, we contribute to the transition towards a circular economy. Our essential role in the fresh fruit and vegetable supply chain makes it a familiar sight in supermarkets and various retail outlets in Europe. With a strong focus on sustainability and IT developments, Euro Pool Group's circular supply chain solutions play a pivotal role in reducing environmental impact and creating a greener future for the industry.
Euro Pool System has approximately 800 employees and 71 service centers in 18 countries, we serve customers in 27 countries with supply chain solutions, handling c. 1.3 billion crate movements per year. Our annual net turnover in Europe is approximately €500 million. Visit our website www.europoolsystem.com for more information.
Together, we can shape a circular supply chain for a better future!
Euro Pool Group takes full responsibility for our actions and decisions. As part of our selection process, a Certificate of Good Conduct (VOG) is required upon acceptance of the job offer (costs will be reimbursed).
Let's shape a sustainable future together. Apply now!
We invite both internal and external applicants for this position, with internal candidates being given priority in case of equal suitability.