The packaging standard in the fresh supply chain

Euro Pool System is the market leader in returnable packaging for the fresh supply chain in Europe. Our reusable trays and foldable crates have become the standard in the chain for fresh and packaged food. Each and every day producers, transporters, processing companies and retailers benefit from the advantages of our products. Moreover, we work continuously on the further standardisation and integration of our solutions within our clients’ logistics processes. With a network of approximately 50 service centres in twelve countries we provide optimal reliability, flexibility, sustainability and efficiency throughout the whole chain.

Euro Pool System offers a dynamic working environment for more than 500 employees. We cherish our corporate values, by which we encourage team spirit, personal growth, respect, entrepreneurship and innovation. Euro Pool is a division of the Euro Pool Group, the largest logistics service provider of reusable standard packaging in Europe.

To reinforce our Customer Service Team we are looking for a fulltime

Customer Service Assistant

Location: Studley, United Kingdom

Purpose of the job

In collaboration with other employees of the Customer Service Team (CST), realize the correct processing of all incoming orders and all associated activities like information and complaints, aiming at the highest possible level of customer satisfaction.

  1. Delivery and collection of orders
    Provide the whole processing of the orders in order to satisfy the customer informing all parts involved in the delivery chain.

    Core activities:
    - Ensure a telephone customer service, from Helpdesk to simple information.
    - Register all orders and corrections in the merchandise management system.
    - Collaborate with all internal departments involved in the process.

  2. Commercial support
    Execute administrative tasks. To be the commercial back office of the sales department to support it in reaching the commercial goals.

    Core activities:
    - Act as first line contact for customers.
    - Execute all administrative and supporting tasks e.g. commercial contracts, invoices.
    - Archive all commercial documents, and makes commercial reports.
    - Inform the involved asset/key account managers about problems.
    - Solve problems by himself or informs his supervisor if unsuccessful.

  3. Complaint Process
    Execute the whole processing of the complaints and informing all involved parties in such a way that preventive and corrective measurements can be taken in time.

    Core activities:
    - Process the customers complaints.
    - Inform the involved departments.
    - Ensure the complaints are followed up

  4. Additional responsibilities – UK Office Studley
    Execute general office management tasks.

    Core activities:
    - Process all invoices
    - Book travel arrangements, hotels and catering
    - General suppliers administration
    - Order office equipment

Performance indicators

  • KPI’s.
  • Number of complaints.
  • Customer satisfaction.

Knowledge/skills:

  • At least secondary education, a preferable experience of 2 years.
  • Competence in MS software.
  • Excellent verbal and written communication skills in English and the language in which country the function resides.

Competences:

  • Listening
  • Customer Orientation
  • Flexibility
  • Ability to withstand stress

 

For further information about this vacancy please contact the Human Resources Department: Kathleen Weyn.
For applications please send your motivational letter and CV to kathleen.weyn@europoolsystem.com
All applications will be dealt with in the strictest confidence.